TAISEN Shipping Policy — Global Delivery & Discreet Packaging

TAISEN BRAND LIMITED is committed to delivering your order promptly, securely, and with the utmost discretion. We ship worldwide and take every measure to ensure your package arrives safely while protecting your privacy through plain, unbranded packaging. This Shipping Policy outlines our shipping regions, processing times, methods, costs, and related procedures.

Shipping Regions

We offer global shipping to most countries and territories worldwide. Whether you are located in North America, Europe, Asia, Australia, or elsewhere, we strive to deliver our products to your doorstep.

Please note that we do not ship to countries or jurisdictions where adult products are prohibited by law. It is your responsibility to ensure that importing and possessing adult products is legal in your jurisdiction before placing an order. If you are uncertain about the legality of adult products in your location, please research your local laws or contact us at support@taisenbrand.com before ordering.

Order Processing Time

All orders are processed at our facility within 1-2 business days (Monday through Friday, excluding U.S. federal holidays) of receiving payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

During periods of high demand (such as promotional events, holiday seasons, or product launches), processing times may be extended by an additional 1-2 business days. We will notify you via email if your order is subject to any processing delays.

You will receive an order confirmation email immediately after placing your order, and a shipping confirmation email with tracking information within 24 hours of your order being dispatched.

Shipping Methods and Delivery Estimates

We offer the following shipping options:

Important Notes:

• Delivery times are estimates and begin on the first business day after your order is shipped, not from the date the order is placed
• Business days are Monday through Friday, excluding U.S. federal holidays
• Delivery times may vary based on your specific location, carrier availability, and local conditions
• Remote or rural locations may experience slightly longer delivery times

Shipping Costs

Shipping costs are calculated based on your location, the shipping method selected, and the weight/dimensions of your order. The exact shipping cost will be displayed at checkout before you complete your purchase.

Free Shipping Promotion: We offer free Standard Shipping on all U.S. orders over $75.00 USD. This promotion is automatically applied at checkout. Free shipping applies to the Standard Shipping method to addresses within the 50 United States. Alaska, Hawaii, and U.S. territories may have extended delivery times.

International Shipping Rates: International shipping rates vary by destination country and are calculated in real-time at checkout based on carrier pricing. Import duties, taxes, and customs fees are not included in the shipping cost and are the responsibility of the recipient (see “Customs & Duties” below).

Discreet Packaging

Your privacy is our utmost priority. All orders are shipped in plain, discreet packaging with the following characteristics:

• Plain outer box or envelope with no branding, logos, or product imagery
• No product descriptions or identifying information on the exterior of the package
• Sender listed as “TAISEN BRAND LIMITED” — a neutral company name that does not indicate the nature of the contents
• Secure inner packaging to protect your products during transit
• Invoice/packing slip placed inside the package (not visible from outside)

We take every precaution to ensure that the contents of your package remain completely private. Our packaging is designed to be indistinguishable from any other standard parcel.

Order Tracking

A tracking number is provided for every order and is emailed to you within 24 hours of shipment. You can use this tracking number to monitor your package’s progress through the carrier’s website.

To track your order:

• Check your shipping confirmation email for the tracking number and carrier information
• Visit the carrier’s website and enter your tracking number
• You may also contact us at support@taisenbrand.com for tracking assistance

Please allow 24-48 hours after receiving your tracking number for the carrier’s system to update with initial scan information.

Customs and Duties (International Orders)

International orders may be subject to import duties, customs fees, value-added taxes (VAT), and other charges imposed by the destination country. These charges are not included in your order total or shipping cost and are the sole responsibility of the recipient.

Important considerations for international orders:

• Customs policies vary widely from country to country. Please contact your local customs office for information about duties and taxes in your jurisdiction
• TAISEN BRAND LIMITED has no control over customs clearance times or charges
• Packages may be inspected by customs officials, which can cause delivery delays beyond our estimated timeframe
• Any fees associated with customs clearance (including return shipping for refused packages) are the responsibility of the customer
• Orders refused due to customs fees or non-delivery will be subject to a restocking fee and return shipping costs will be deducted from any refund

We declare packages as “silicone sculpture” or “adult novelty product” on customs forms as required by law. We cannot alter or misrepresent item values or descriptions on customs declarations.

Lost or Damaged Packages

Lost Packages: If your tracking number shows no movement for 10 business days (domestic) or 20 business days (international), or if your package is confirmed lost by the carrier, please contact us at support@taisenbrand.com within 7 days of the estimated delivery date. We will work with the carrier to locate your package or arrange a replacement at no additional cost.

Damaged Packages: If your package arrives visibly damaged, please:

1. Take clear photographs of the damaged packaging before opening
2. Document any damage to the products inside
3. Contact us at support@taisenbrand.com within 7 days of delivery with your order number and photos
4. Keep all original packaging materials until your claim is resolved

We will work with you and the carrier to resolve damage claims promptly. In most cases, we will ship a replacement once the damage is verified.

Shipping Restrictions

We do not ship to the following:

• Countries or jurisdictions where the import or possession of adult products is prohibited by law
• P.O. Box addresses for orders requiring signature confirmation (a physical address is required)
• Any address where delivery would violate applicable local, state, or federal laws

If you are unsure whether we can ship to your location, please contact support@taisenbrand.com before placing your order.

Force Majeure and Unforeseen Circumstances

TAISEN BRAND LIMITED shall not be liable for any failure or delay in performing our shipping obligations due to circumstances beyond our reasonable control, including but not limited to: natural disasters, severe weather conditions, pandemics (including COVID-19 and related variants), acts of terrorism, wars, civil disturbances, strikes or labor disputes, carrier service disruptions, government actions or restrictions, or failures of transportation infrastructure.

In the event of such circumstances, we will make reasonable efforts to notify affected customers and provide updated delivery estimates as information becomes available.

Contact Us

If you have any questions about shipping, need to update your shipping address, or require assistance with a delivery issue, please contact us:

Email: support@taisenbrand.com
Mailing Address:
TAISEN BRAND LIMITED
6547 N Academy Blvd #2266
Colorado Springs, CO 80918
United States